We’ve put all the legal stuff about how our services work, and what we do with your information together in this handy reference section.
If we haven’t covered something or you need to know a bit more please give us a call.
GENERAL TERMS AND CONDITIONS
Your use of PC Hospital Kent LTD™ services is governed by the following terms and conditions. Please read them carefully. They do not affect your statutory rights.
OUR AGREEMENT
By ordering services from PC Hospital Kent LTD™ you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.
WARRANTY
Most parts that we fit are covered by a manufacturer’s 12-month warranty. Unless stated otherwise we will replace parts which we have fitted and which fail within 12 months of repair provided that there has not been misuse or physical damage to the machine. Our services may affect manufacturer’s warranty validity. It is the customer’s responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
Data recovery: We will reasonably endeavor to recover and save your data if asked to do so. We do not guarantee that we will be able to recover and save all or any data.
SERVICE VISIT REQUIREMENTS
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.
If you book an In-Home service appointment we will need the following at the time of appointment:
- an adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present
- access to the area and equipment being serviced and the electricity mains, plus light and power
- your agreement to follow our reasonable instructions
In addition to the above requirements, if we will be working on your computer we will need:
- a person with administrator level access present
- any relevant software recovery disk(s) (or other media)
- a connected CD or DVD writer or reader
Your computer system should have Microsoft Windows XP, Vista, Windows 7, Linuxmint, Linux Ubuntu or Apple OS X v10.7, if you do not have these operating systems our PC Hospital Kent LTD™ Team Member will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited.
If your software is, or appears to be, unlicensed we cannot perform a laptop or desktop operating system repair. This applies to all versions of Microsoft Windows OS and Apple OS X.
REMOTE SERVICES
Whilst PC Hospital Kent LTD™ Team Members will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
SYSTEMS EXCLUDED
Our services exclude support for the following:
- Windows File servers and operating systems, except Microsoft Windows Home Server
- Domain & active directory based networks
- VPN networks
- Corporate infrastructure hardware (complex firewalls, switches etc.)
If your system includes any of the above (as becomes apparent to our PC Hospital Kent LTD™ Team Member upon visiting) our PC Hospital Kent LTD™ Team Member may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.
SOFTWARE LICENSES
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an In-Home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.
LIABILITY EXCLUSIONS
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimize disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.
We cannot be responsible or liable to you in relation to any service regarding:
- any loss or corruption of data, information or records
- any loss of goodwill, or any loss of (or interruption to) business or contracts
- any failure by you to follow our reasonable advice, recommendations or instructions
- any losses you may suffer arising from your use of (or failure to use) any anti-virus software
- any loss that is not reasonably foreseeable.
NON COLLECTION
We will dispose of times which have not been collected one month after the repair was complete or quotation was given where no repair was requested, to cover the costs of our services and storage. Where possible we will contact you by telephone, letter or email, seven days before disposal if you have provided us with accurate contact details.
INFORMATION WE REQUIRE AND USE OF INFORMATION
We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address.
We may record your conversations with our engineers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.
The use of this information is governed through our privacy policy.
WHO WE ARE
We are PC Hospital Kent LTD™, 73 Burnt Ash Lane, Bromley, Kent BR1 5AA.
In these terms and conditions, references to “we” and “us” are to trading as PC Hospital Kent LTD™.
If you have any problems we would recommend you e-mail us at enquiries@pchospital.co.uk however if you prefer to write we can be contacted at:
PC Hospital Kent LTD
Customer Services
73 Burnt Ash Lane, Bromley, Kent BR1 5AA